This is an update on our wedding rings......
We placed our order for our wedding rings to be designed by a company called Smooch.
An advisor came to our house on 18th February to help us choose which wedding ring we were after.
We were very impressed with our advisor who promised us the following:
- My engagement ring that had to be sent off to shape my wedding ring would probably be back within a week but at the most 3 weeks.
- 3D designs of our wedding rings would be received
- Free gifts would be received for bridesmaids (necklaces) and best man (cufflinks)
- Engagement ring would be resized free of charge (as its too big for me)
So que yesterday 27/3 almost 6 weeks after my engagement ring was sent away, I received my engagement ring back. On the outside it was amazingly sparkly but they had left black wax in the inner part of my ring AND it had not been resized. I was DISGUSTED!
Not only had I been completely lied too about the length of time my ring could be away (apparently its away for a MINIMUM of 3 weeks and couldnt possibily be back within a week) but then my engagement ring is returned to me in a worse state than it went away.
So I complained to the company.
Our wedding rings are costing us £1200 in total for the two rings which was double our original budget but we thought at the time it was worth it to go with a reliable company. BOY was I wrong!!!!
Ive now had to send my engagement ring back to them and theyve promised it will be returned to me by Friday 5th April and to appologise I am getting a free gift.
Usually I wouldnt turn my nose up at a free gift but personally I think for the amount of money that we are paying them, the lies I have been told, the mistakes theyve made, the disgusting state my engagement ring was returned to me in I deserve a hell of a lot more! & personally im betting the free gift I receive is the necklace that I'm getting free for my bridesmaids which obviously they have surplus stock of! But I guess I'll find out on friday next week.......
I just wish Id never went with their company!
God knows what state our wedding rings will arrive in!
We've got to pay for them in full before we get them too which im really reluctant too!
I have no faith in SMOOCH wedding rings anymore and wish that we had chosen a different company!
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