Hey all
A little update on my wedding ring dilemma!
My engagement ring was sent back to SMOOCH last week and I've gave them till friday 5th to return it to me resized and in good condition - no black wax left in it this time!
In the mean time apparently an "internal investigation" was going to happen as to why everything keeps going wrong.
Received a phone call last thursday to say that they appologise and ill receive a free gift..... heard nothing since!
Then yesterday low and behold another thing happens!
Our direct debit for our rings are due to come out on the 7th of each month as we get paid on the 5th. A note was put on our account AND i received a letter stating it would be the 7th. But yesterday I log onto my bank following a text alert to say I was overdrawn - the direct debit has come out yesterday!
I immediately emailed them asking for a manager to call me (10am) I hear nothing. So I called them and they said they would look into it and get back to me.
I receive an email saying that they are passing my complaint to the managing director today and will get back to me! So once I hear something I will let you all know :)